Scent.is Warranty

Uncompromising Trust

The Scent.is Guarantee

Our promise of quality, authenticity, and peace of mind.

100% Authentic

Every drop is sourced from authorized distributors. No replicas, no imitations, no exceptions.

EU Certified

Full compliance with European safety regulations. Registered and assessed for your protection.

Safe Delivery

Insured shipping across the EU. If it arrives damaged, we replace it instantly at no cost.

Our Protection Policies

Authenticity Warranty

At Scent.is, we operate with a zero-tolerance policy towards counterfeit products. We guarantee that the liquid inside every sample and the contents of every full bottle are 100% original juice as intended by the manufacturer. Our reputation since 2016 is built on this foundation.

Transit & Damage Guarantee

We take immense pride in our protective packaging. However, if your order is affected by transit issues — such as leaks, broken vials, or lost packages — our Transit Warranty covers you. We provide a full reshipment of the affected items within 24 hours of claim verification.

Decanting Integrity

We warrant that our decanting process does not alter the fragrance's chemical composition. Using medical-grade equipment and inert glass vials, we ensure the scent you receive is stable and identical to the one in the original bottle.

How to make a claim

Encountered an issue? Our resolution process is designed to be swift and professional.

01.

Take a photo of the item/package

02.

Email us at info@scent.is

03.

Receive a solution within 24h

Scent.is is a registered European entity. All guarantees are subject to our Terms of Service.