Returns Scent.is

Returns & Refunds

Damaged or Faulty

If your order arrives damaged, leaking, or with any quality issues, we offer a no-questions-asked replacement or full refund. Your satisfaction is our priority.

14-Day Return

Changed your mind? You can return unopened and unpacked items within 14 days of delivery. Due to hygiene reasons, we cannot accept returns for products that have been used.

How to initiate a return?

Please contact our support team to receive further instructions and the return address.

* Please include your order number in the subject line for faster processing. Refunds are processed within 5-7 business days after we receive the item back.