:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7854%2Ffull.webp)
:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7926%2FGemini_Generated_Image_kuqpyhkuqpyhkuqp_c02w-bl.jpeg)
:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7854%2Fbrands.webp)
:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7854%2Fhome.webp)
:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7854%2Fsale.webp)
![about](https://reshop.pro/images/companies/12/about.webp?_t=1770379642")
:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7854%2Ffull_llyv-1d.webp)
:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7926%2FGemini_Generated_Image_kuqpyhkuqpyhkuqp.jpeg)
:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7854%2Fbrands_q881-p1.webp)
:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7854%2Fhome_g5x8-th.webp)
:fill(fff)/https%3A%2F%2Fscent.is%2Fimages%2Fabt__ut2%2Fmenu-with-icon%2F7854%2Fsale_y4cv-sc.webp)
FAQ Scent.is
The Knowledge Base
Everything you need to know about your olfactory journey
Are your perfume samples truly 100% authentic?
Authenticity is our heartbeat. Every scent or sample provided by Scent.is is sourced directly from authorized luxury distributors or the fragrance houses themselves. We do not deal with "inspired" scents, replicas, or testers. When you buy a sample from us, you are experiencing 100% pure juice from the original bottle.
How can I trust Scent.is for my full-sized purchases?
Since our establishment in 2016, we have built a reputation based on transparency and excellence. Every full-sized bottle is shipped in its original, factory-sealed packaging. We are a registered European entity complying with all EU trade and cosmetic regulations.
How are the samples prepared?
Our sampling process is a meticulous ritual. We use laboratory-grade glass syringes to transfer the fragrance from the original bottle to our signature glass vials. This is done in a sterile, controlled environment to ensure the top, heart, and base notes remain perfectly balanced and uncontaminated.
Why do you use glass vials instead of plastic?
Plastic can react with high concentrations of perfume oils, potentially altering the scent profile over time. We exclusively use premium glass atomizers with high-quality spray pumps. This ensures your sample stays fresh, stable, and delivers a perfect "luxury-mist" application.
How many applications are in a 2ml or 5ml sample?
A 2ml sample offers approximately 30 sprays — perfect for a 2 weeks trial. Our 4.5ml sample provides around 60 to 70 sprays, which is enough to test the fragrance in different environments and weather conditions for up to 1 month.
What are the shipping times across Europe?
Efficiency is key to luxury. Utilizing our hubs in Spain, Latvia, and Estonia, we ensure that orders are dispatched within 24 hours. Delivery across the European Union typically takes 2 to 4 business days, fully trackable from our lab to your door.
Are there any customs duties or extra taxes?
No. Because all Scent.is orders are fulfilled from within the European Union, there are zero customs fees, import duties, or hidden taxes for any EU destination. The price you see at checkout is the final price.
What if my sample arrives damaged?
While we use ultra-secure, custom-designed protective packaging, we understand that transit can be unpredictable. If your order arrives damaged, simply notify us within 48 hours with a photo, and we will ship a free replacement immediately.
Can I request a fragrance that isn't in your catalog?
We are always expanding our library of scents. If you are looking for a specific niche masterpiece, please contact our concierge team. We often source rare requests for our community of connoisseurs.
